Sometimes it is easier to know what needs to be done than it is to know how to do it. It can be tough to find the right words in high-stress situations. This resource provides a list of lead in questions and ideas for the best times to seek input from team members to both diffuse employee conflict and avoid it in the first place: https://www.dummies.com/business/human-resources/employee-relations/conflict-resolution-at-work-for-dummies-cheat-sheet/
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